{"id":33665,"date":"2024-10-23T08:19:02","date_gmt":"2024-10-23T04:19:02","guid":{"rendered":"https:\/\/outlethome.com\/faqs\/"},"modified":"2026-07-21T10:35:50","modified_gmt":"2026-07-21T06:35:50","slug":"faqs","status":"publish","type":"page","link":"https:\/\/outlethome.com\/en\/faqs\/","title":{"rendered":"FAQ&#8217;s"},"content":{"rendered":"<div class=\"container section-title-container\" ><h2 class=\"section-title section-title-normal\"><b aria-hidden=\"true\"><\/b><span class=\"section-title-main\" >FAQ's<\/span><b aria-hidden=\"true\"><\/b><\/h2><\/div>\n\t<div id=\"text-512634264\" class=\"text\">\n\t\t\n<p>The most common questions we receive at Outlet Home, if you have any further inquiries please feel free to <strong><a href=\"\/?product_cat=pillows\">contact us<\/a><\/strong>.<\/p>\n\t\t\n<style>\n#text-512634264 {\n  font-size: 0.75rem;\n}\n@media (min-width:550px) {\n  #text-512634264 {\n    font-size: 1.25rem;\n  }\n}\n<\/style>\n\t<\/div>\n\t\n<div class=\"accordion\">\n\t<div id=\"accordion-1973814527\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1973814527-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-is-outlet-home&#039;s-return-policy?\" aria-expanded=\"false\" aria-controls=\"accordion-1973814527-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What is Outlet Home's return policy?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1973814527-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1973814527-label\">\n\t\t\t\n<p>Returns are only accepted if the item received is incorrect, defective, or damaged upon delivery.<br \/>\nExchanges may be requested within\u00a0<strong>14 days<\/strong> of the purchase date, provided that the original invoice is presented and the item is returned in its original condition, unused, and unopened <strong><a href=\"https:\/\/outlethome.com\/en\/privacy-policy\/\">return policy<\/a><\/strong>..<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3165336453\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3165336453-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-long-does-shipping-take?\" aria-expanded=\"false\" aria-controls=\"accordion-3165336453-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How long does shipping take?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3165336453-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3165336453-label\">\n\t\t\t\n<p>Shipping typically takes 2-3 business days within the UAE. Delivery times may vary depending on your location.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-873088464\" class=\"accordion-item\">\n\t\t<a id=\"accordion-873088464-label\" class=\"accordion-title plain\" href=\"#accordion-item-do-you-offer-international-shipping?\" aria-expanded=\"false\" aria-controls=\"accordion-873088464-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Do you offer international shipping?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-873088464-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-873088464-label\">\n\t\t\t\n<p>Currently, we offer shipping service in UAE and Oman. Please visit <strong>our store in Oman<\/strong> for more information.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3493296735\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3493296735-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-payment-methods-do-you-accept?\" aria-expanded=\"false\" aria-controls=\"accordion-3493296735-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What payment methods do you accept?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3493296735-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3493296735-label\">\n\t\t\t\n<p>We accept credit\/debit cards, and Tabby and Tamara for orders within the UAE.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-59926122\" class=\"accordion-item\">\n\t\t<a id=\"accordion-59926122-label\" class=\"accordion-title plain\" href=\"#accordion-item-can-i-track-my-order?\" aria-expanded=\"false\" aria-controls=\"accordion-59926122-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Can I track my order?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-59926122-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-59926122-label\">\n\t\t\t\n<p>Yes of course you can track your order, <strong><a href=\"https:\/\/outlethome.com\/en\/contact-us\/\">contact our team<\/a><\/strong> and they will provide you with all updates related to your order<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-4182025742\" class=\"accordion-item\">\n\t\t<a id=\"accordion-4182025742-label\" class=\"accordion-title plain\" href=\"#accordion-item-do-you-offer-furniture-installation-services?\" aria-expanded=\"false\" aria-controls=\"accordion-4182025742-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Do you offer furniture installation services?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-4182025742-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-4182025742-label\">\n\t\t\t\n<p>Yes, Outlet Home provides free delivery and installation services for our customers. For more information about orders, delivery, and installation services, please contact our customer support team.Please <strong><a href=\"https:\/\/outlethome.com\/en\/contact-us\/\">contact customer service<\/a><\/strong> for more details.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2798337900\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2798337900-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-can-i-contact-customer-service?\" aria-expanded=\"false\" aria-controls=\"accordion-2798337900-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How can I contact customer service?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2798337900-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2798337900-label\">\n\t\t\t\n<p>You can contact us via the <strong><a href=\"https:\/\/outlethome.com\/en\/contact-us\/\">Contact Us<\/a><\/strong> page on our website, by email at info@outlethome.com, or by calling our customer service line.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-694813126\" class=\"accordion-item\">\n\t\t<a id=\"accordion-694813126-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-should-i-do-if-i-receive-a-damaged-product?\" aria-expanded=\"false\" aria-controls=\"accordion-694813126-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What should I do if I receive a damaged product?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-694813126-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-694813126-label\">\n\t\t\t\n<p>If your product arrives damaged, please contact our customer service team within 48 hours of delivery and provide photos of the damage. We will assist you with arranging a replacement.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3295095139\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3295095139-label\" class=\"accordion-title plain\" href=\"#accordion-item-can-i-cancel-my-order-after-placing-it?\" aria-expanded=\"false\" aria-controls=\"accordion-3295095139-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Can I cancel my order after placing it?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3295095139-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3295095139-label\">\n\t\t\t\n<p><span style=\"color: #555555\">If payment has been completed, the product can only be exchanged. Please <\/span><strong style=\"color: #555555\"><a href=\"https:\/\/outlethome.com\/en\/contact-us\/\">contact customer service<\/a><\/strong><span style=\"color: #555555\"> for assistance.<\/span><\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-33665","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQ&#039;s - Outlet Home<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/outlethome.com\/en\/faqs\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ&#039;s - 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