Our Privacy Policy

1. Introduction

Welcome to outlethome.com. We are committed to protecting the privacy of our customers and visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website [www.outlethome.com] and use our services. By accessing or using our website, you agree to this Privacy Policy.

2. Information We Collect

We may collect personal information that you voluntarily provide to us when you register on the website, make a purchase, subscribe to a newsletter, or otherwise interact with our services. This information may include, but is not limited to:
– Name
– Email address
– Phone number
– Shipping and billing address
– Payment information
– Other details you provide through forms or correspondence with us

3. How We Use Your Information

We use the information we collect for various purposes, including:
– Processing your orders and delivering products to you
– Communicating with you about your account, orders, or customer service inquiries
– Sending you promotional materials or other marketing communications (you may opt out at any time)
– Improving our website and services
– Complying with legal obligations

4. Disclosure of Your Information

We may share your personal information with third parties only in the following circumstances:
– With service providers who assist in our business operations, such as payment processors, shipping companies, and marketing agencies
– When required by law or in response to legal process
– To protect our rights, property, or safety, or those of others

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. However, no data transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

6. International Data Transfers

Your information may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. If you are located outside the United Arab Emirates and choose to provide information to us, please note that we transfer the data to the UAE and process it there.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. However, if you disable or refuse cookies, some parts of the website may become inaccessible or not function properly.

8. Your Rights

Depending on your location and subject to applicable law, you may have the following rights regarding your personal information:
– The right to access, update, or delete your personal information
– The right to object to the processing of your personal information
– The right to withdraw consent (where applicable)
– The right to data portability
To exercise any of these rights, please contact us at [email protected].
 

9. Return & Exchange Policy

We offer return and exchange services in accordance with our company policy:

  • Returns: Accepted within 3 days of purchase.
  • Exchanges: Accepted within 7 days of purchase.

To be eligible for a return or exchange:

  • The original invoice must be provided.
  • Products must remain in their original, unopened, and unused condition.

Refunds for eligible returns will be issued as a credit to the customer’s e-wallet. This credit is valid for use within 5 months from the date of return.

Note: For health and safety reasons, pillows and towels are non-returnable and non-exchangeable.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:
outlethome.com
Sharjah, United Arab Emirates
Phone: +971 56 543 7361